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Start the conversation — by sending us the data we need to size honestly.

Project sizing · general questions · carbon-framework or disclosure questions — one form, one inbox.

This is the conversation path. If you're sizing a Biogenic Refinery project, the most useful first message is not "tell me about your system" but "here is what we have to process." The form below collects the feedstock, site, and intended-end-use information that lets our first reply be substantive rather than generic — a sizing-relevant response, not a brochure restatement.

Not every inquiry needs every field. General questions, framework or certification questions, partnership conversations, and pure-curiosity inquiries are all welcome — fill what you have, skip the rest. Fields marked with an asterisk are the minimum we need to reply at all.

§ 01 What kind of inquiry?

Three paths converge on the same inbox.

The form serves three audiences. The fields you complete depend on which path you're on. None of them are wrong; they just expect different depth.

01

Project sizing

You have a feedstock and a deployment context — a wastewater plant, a dairy, a regional collection program, a manufacturing facility, a sanitation utility — and you want to know whether a Biogenic Refinery fits and at what size.

Send: feedstock, volume, site, and intended-end-use information. Our first reply will name the data we still need to run the energy balance and propose a scoping call.
02

General question

You're trying to understand the technology, evaluate it against alternatives, learn what feedstocks we accept, or explore whether the equipment is right for a context you're still defining.

Send: context. We'll reply with the page or person to talk to next. No feedstock data required to start.
03

Carbon-framework or disclosure inquiry

You're a project developer building a carbon-removal project, a corporate sustainability lead looking for documentation-chain detail, or a verifier evaluating an existing claim.

Send: the methodology and framework you're working under, the geographic and feedstock context, and what specifically you're trying to verify. Our first reply names what we contribute against the requested framework.
§ 02 The inquiry form

Send what you have.

Form submissions route to info@biomasscontrols.com — the shared engineering and sales inbox at Biomass Controls PBC. Submissions are not used for marketing. Partial submissions are welcome; send what you have.

Contact
Useful for jurisdiction and time-zone routing.
What you're inquiring about Pick the closest match. The path you choose affects how we read the rest of your message; it doesn't lock you into a single conversation type.
The single most useful field on this page. Better to spend 30 seconds writing one direct sentence than 5 minutes pre-filling every checkbox.
Feedstock — for project-sizing inquiries Skip this section if you're not sizing a project. If you are, the more you can answer the better; rough numbers are fine.
Typical and worst-case, if known.
Rough estimate is fine.
Anything else

Submissions — complete or partial — are sent to info@biomasscontrols.com and routed to engineering and sales staff at Biomass Controls PBC under standard confidentiality. We use what you send to reply to your inquiry. We do not sell or share your information.

§ 03 What happens next

Honest expectations.

We do not promise a 24-hour reply. Most inquiries get a substantive reply within 3–5 business days, sometimes faster, sometimes slower if the project requires real preparation before the first call.

We would rather take a few days and reply with something useful than reply same-day with marketing copy.

  1. First reply3–5 business days

    We name the data we still need (if any), propose a scoping call, and identify the likely feedstock category and methodology fit (if relevant).

  2. Scoping call30–60 minutes

    We listen, you describe the project context, we name the operating envelope, sizing range, and likely deployment configuration. If you want, we can run a preliminary energy balance during the call.

  3. Energy-balance model1–3 weeks

    We model your feedstock against the Biogenic Refinery model lines and return a sizing recommendation, recoverable thermal energy estimate, and biochar output projection.

  4. Project-specific documentationongoing

    Once a model line is identified, we share the documentation that supports your downstream needs: LCA/TEA basis, KELV°N® data architecture, framework mapping, deployment references.

This is a conversation, not a quote. We do not quote on tons-per-day alone. A useful number requires the energy balance, and the energy balance requires the feedstock data above.

§ 04 Other ways to reach us

If a form is not the right starting point.

For direct outreach, conference contact, or referrals.

Email
info@biomasscontrols.com

Direct to the inbox the form routes to. Same response-time expectations.

Phone
+1 (860) 315-5735

Eastern Time, US business hours. Voicemail outside hours.

LinkedIn
linkedin.com/company/biomass-controls

For general industry conversation or referrals. Also where conference and event calendars are posted.

Site visit
By appointment

Woodstock, Connecticut operations facility. Available for serious project-stage conversations — reach out via form or email first.

§ 05 Frequently asked

Common friction points.

I don't have ash content / calorific value / contaminant data. Can I still inquire?
Yes. The feedstock fields are useful when you have them, optional when you don't. For early-stage qualifying conversations, we have run productive first calls on nothing more than "we generate roughly N tons per day of biosolids in [region] and are looking at end-use options." The conversation surfaces what to measure next.
Do I need to be ready to buy?
No. Exploratory inquiries from operators, project developers, sustainability leads, students, and researchers are all welcome. The form is the same; just say so in the "what you're trying to accomplish" field.
How long does a scoping process take, end-to-end?
A typical first-pass sizing — from initial inquiry to a model line recommendation — takes 2–6 weeks for projects with clear feedstock characterization, longer for projects that require lab analysis or pilot operation first. Carbon-removal-method-aligned projects often take longer because the methodology version, jurisdiction, and offtake structure all need scoping in parallel.
Do you sign NDAs?
Yes. A standard mutual NDA is available on request. For projects with sensitive feedstock provenance (e.g., proprietary industrial residues), we typically sign before the first sizing call.
Can I visit the facility?
Yes, by appointment. Site visits to the Woodstock, Connecticut operations facility are available for serious project-stage conversations. Reach out via the form or directly to info@biomasscontrols.com.
What if my inquiry is about a research collaboration or academic project?
Welcome. Note "research" in the inquiry path or free-form field. Our published LCA/TEA basis (Rowles et al., including Hallowell, 2022) emerged from one such collaboration; we have ongoing relationships with several university research groups in sanitation, biochar, and life-cycle assessment.
What about media or press inquiries?
The same form works; specify "press" in the inquiry path or free-form field. PR routing is handled directly by the leadership team.